Inside Sales Representative (Berlin, Germany)

Kurz zusammengefasst

Figma, the collaborative design platform that lets teams turn ideas into products through real‑time brainstorming, prototyping, code translation and AI‑driven iteration, is expanding its sales organisation in Berlin. The company is looking for an Inside Sales Representative who will help existing customers grow their usage of Figma's suite while handling a large portfolio of accounts and coordinating with internal teams such as Support, Order Management and Marketing. In this full‑time, Berlin‑based role you will engage customers through email, Zoom and the Ironclad platform to discuss pricing, close inbound requests for subscription expansions, add products or licenses, create new instances and upgrade accounts to the Enterprise plan. You will also process inbound billing actions like renewals and payment‑method changes, manage targeted outbound renewal outreach, qualify incoming sales inquiries and work with Marketing to launch campaigns that boost expansion and retention across all product lines. The position requires a clear ambition to build a career in sales, with a view toward senior inside‑sales and account‑executive roles at Figma. Candidates must demonstrate strong technical aptitude and the ability to quickly learn new products, processes and policies. Effective collaboration with multiple internal groups, including Sales, Support, Billing and Marketing, is essential, as is a natural curiosity, adaptability to frequent change and a self‑driven motivation to exceed targets. Fluency in both English and German is mandatory for communicating with the diverse customer base. Preferred, though not required, experience includes prior work in B2B SaaS environments and any customer‑facing sales or support background. These nice‑to‑have skills would help you hit the ground running in a fast‑moving, growth‑focused team that values continuous learning and diverse perspectives. The role offers the chance to shape the emerging inside‑sales function, contribute to strategic evolution, and benefit from Figma's inclusive culture and commitment to equal opportunity. What the role asks for: - Desire to build a career in sales at Figma - Strong technical aptitude for learning new products - Ability to collaborate with Sales, Support, Billing, Marketing - Inherent curiosity and adaptability to frequent change - Fluent in English - Fluent in German - Nice‑to‑have B2B SaaS experience - Nice‑to‑have customer‑facing sales/support experience