Major Incident Management (f/m/d)

Kurz zusammengefasst

Sonar, the creator of the SonarQube platform that validates billions of lines of code daily, is looking for a Manager of Major Incident Management. The company helps organisations ship agentic software with confidence, serving millions of developers and a large share of Fortune 100 firms from its headquarters in Austin and offices worldwide. In this role you will own the end‑to‑end process for preventing, responding to, and learning from incidents that affect Sonar's critical systems. You will lead the Incident, Change, and Problem Management programs, applying a data‑driven, risk‑based methodology so that prioritisation reflects measurable impact rather than reactive urgency. By establishing clear operational health metrics and providing consistent visibility into service reliability, change risk, and systemic patterns, you will equip senior leadership with the insight needed for confident decision‑making and give your team the focus required to address the most important issues. You will work closely with global engineering and operations teams, shaping the way Sonar monitors and improves the stability of its platform. The position offers the chance to influence a high‑visibility function within a fast‑growing, internationally distributed organisation that serves leading technology and enterprise customers. What the role asks for: