Senior Office Manager

Kurz zusammengefasst

Ticketmaster, a division of Live Nation Entertainment, is looking for a Senior Office Manager to oversee its German office portfolio from a central location in Berlin. The role sits within the Office Management team, reporting to the VP for Germany and Austria, and works closely with HR, Finance and IT while also advising the Austrian office on best practices. Ticketmaster's mission is to enable unforgettable live experiences for artists and fans worldwide, and the office environment is a modern riverside space designed to foster collaboration and productivity. In this position you will lead and develop the Office Management team, ensuring that all German sites operate smoothly on a daily basis. Core duties include handling facilities, supplies, meeting‑room coordination, mail, travel arrangements and relationships with service partners. You will act as the primary contact for landlords, building managers, contractors and suppliers, and you will continuously improve office processes such as hybrid‑working policies, desk‑booking systems and space planning. Budget ownership is also key: you will manage the office and facilities budget, contracts, invoices and look for cost‑saving opportunities. Safety and compliance responsibilities cover fire‑safety, health‑safety, risk assessments, evacuation drills, first‑aider and fire‑warden training, inspections and related documentation. Additional tasks involve managing building access, visitor procedures, emergency plans and basic data‑protection measures, as well as delivering seamless joiner and leaver experiences, coordinating team events, internal catering, wellbeing initiatives and clear office communications. You will also drive practical sustainability improvements in energy use, waste management and purchasing. The role requires fluency in both German and English, spoken and written, and several years of experience in office or facilities management across multiple sites, with some supervisory or mentoring exposure. A solid understanding of German workplace and fire‑safety legislation (ArbSchG, ArbStättV, DGUV) is essential; a certified fire‑warden or first‑aider status is advantageous, while a willingness to obtain such certification is mandatory. You must have proven experience handling budgets, vendors, contracts and travel processes, and be comfortable using MS Office, Google Workspace and modern workplace tools such as desk‑booking and ticketing systems. Strong organisational, prioritisation and stakeholder‑management abilities, along with a high level of discretion, are also required. Preferred attributes include a proactive leadership style, accountability, flexibility and a service‑mindset that keeps people safe and welcomed. The company values teamwork, integrity, belonging and reliability, and offers an inclusive environment that supports work‑life balance and personal development. The Berlin office is centrally located by the river, providing a vibrant setting for collaboration and cultural events. What the role asks for: - Fluent German, written and spoken - Fluent English, written and spoken - Several years office/facilities management experience - Experience supervising or mentoring staff - Knowledge of German workplace and fire‑safety regulations - Willingness to obtain fire‑warden/first‑aider certification - Budget, vendor and contract management experience - Proficiency with MS Office and Google Workspace - Experience with desk‑booking or ticketing systems - Strong organisational and stakeholder‑management skills - Nice‑to‑have: proactive leadership and sustainability focus