Senior Product Sales Specialist (DACH Region)

Kurz zusammengefasst

Zendesk is seeking a Senior Product Sales Specialist for the DACH region to champion its Service Management solutions. The company provides cloud‑based customer‑service software and is expanding its portfolio to cover enterprise‑wide service functions such as IT, HR, Facilities, Finance, Legal and Procurement. The role blends technical depth with full sales ownership, requiring the specialist to drive revenue while acting as the primary technical advisor throughout the sales cycle. On a daily basis the specialist will partner with core sales teams to generate and close Service Management opportunities, own the pipeline and bookings, and lead technical discovery sessions with stakeholders across multiple service domains. They will design tailored solutions that address workflow automation, service catalogs, approvals, SLAs, knowledge management and AI‑driven resolution, then deliver compelling demos and proofs‑of‑concept. The specialist must also handle technical objections, educate the regional sales organization on Service Management nuances, and feed market feedback to product development. The position demands proven expertise in enterprise service management beyond IT, including incident, problem, change and request management, service catalogs, approvals and SLA design across functions like HR and Finance. A strong record of B2B SaaS sales with end‑to‑end ownership of deals is required, as is the ability to discuss integrations, APIs and data models with confidence. Candidates must demonstrate strategic communication skills, experience navigating complex, multi‑stakeholder sales cycles, a collaborative mindset, and willingness to travel for on‑site engagements. Preferred qualifications include an ITIL Foundation certification or equivalent knowledge, prior experience with service‑management platforms such as ServiceNow, Freshservice, Jira Service Management or BMC, and familiarity with AI‑driven automation in service contexts. Additional background in service operations beyond IT and a BA/BS degree or comparable experience are also valued. What the role asks for: - Service Management domain expertise across multiple functions - Proven B2B SaaS sales track record - Ability to deliver technical product demonstrations - Experience guiding complex, multi‑stakeholder sales cycles - Willingness to travel for customer engagements - ITIL Foundation certification (nice‑to‑have) - Experience with ServiceNow, Freshservice, Jira Service Management or similar (nice‑to‑have) - Familiarity with AI automation in service use cases (nice‑to‑have)