Mechatroniker, Elektroniker als Servicetechniker m/w/d für Tür- und Toranlagen - Berlin

Kurz zusammengefasst

KONE is a global leader in the design, installation and service of elevators, escalators and automatic doors. The company is looking for a Mechatroniker/Elektroniker to work as a Service Technician for door and gate systems in Berlin. In this role you will act as the primary point of contact for customers, ensuring their satisfaction through high‑quality service, clear on‑site communication and timely updates on job progress. Your daily duties will revolve around executing service visits, which include planned maintenance, emergency call‑outs and ad‑hoc repairs. You will be responsible for assessing equipment safety and performance, managing the site environment during work, and identifying any risks that need to be escalated. Accurate, real‑time reporting of the work performed at the equipment level is essential, as is maintaining precise back‑reporting for e‑Optimum and Customer Notification. You will also handle the logistics of your own proximity stock, keep service tools and the company van in good condition, and submit timesheets for the work completed. The position requires a solid grounding in lift and related technology, as well as the ability to follow safety and maintenance instructions rigorously. You must be comfortable communicating with customers, site contacts and end‑users, adopting an "Ambassador" attitude to preserve strong relationships. Planning your workload together with the service supervisor, raising sales leads when appropriate, and providing feedback for product and process improvements are also part of the remit. Training and coaching of nominated colleagues may be required, and you are expected to stay current with all relevant training offered by KONE. KONE promotes an innovative, collaborative culture that values employee engagement, sustainability and ethical business practices. Working in Berlin, you will join a team that encourages idea sharing and recognizes good performance. The company offers a balanced work environment that supports personal and professional growth, with opportunities to develop expertise in elevator and door technology while contributing to a safe and reliable service experience for customers. What the role asks for: - Familiarity with all aspects of lift and associated technology - Ability to follow safety and maintenance instructions - Strong customer communication and "Ambassador" attitude - Capability to report work in real time via e‑Optimum - Experience planning workload with a service supervisor - Skill in managing proximity stock and service tooling - Willingness to raise sales leads and provide feedback - Availability to give training/coaching when required