Customer Success Manager (m/f/d) SMB

Kurz zusammengefasst

Arctic Wolf, a leader in managed detection and response, is expanding its Pack of experts and seeks a Customer Success Manager (SMB) to work remotely from Germany. The company's Aurora Platform powers security operations for more than 7,000 customers worldwide, and the role will help drive renewal and growth of the CyberSOC solution for small‑ and medium‑business accounts. In this position you will own a portfolio of corporate customers, delivering quarterly account reviews, ensuring satisfaction, and acting as a trusted advisor. Daily tasks include using consultative selling to meet renewal and expansion targets, negotiating upsells, and providing product feedback to internal teams. You will also prioritize a high volume of requests, troubleshoot issues, coach customers toward alternative solutions, and build automated processes to flag at‑risk accounts and create mitigation plans. The role requires at least three years of proven success in a sales capacity, preferably within a technology environment, and fluency in both German and English. Candidates must be comfortable working in a fast‑changing setting, possess strong customer‑service orientation, and demonstrate solid knowledge of spreadsheets and Salesforce. Field‑sales experience is strongly desired, and the ability to think creatively and energize colleagues is valued. Arctic Wolf offers a collaborative, inclusive culture recognized by multiple workplace awards across the US, Canada, UK and Germany. Employees receive equity, a generous leave package, pension contributions, training programs, mental‑health support, fertility assistance and paid parental leave. The remote‑work setup in Germany provides flexibility while connecting you to a global team dedicated to ending cyber risk. What the role asks for: - 3+ years demonstrated sales success - Fluency in German (professional level) - Fluency in English (professional level) - Experience with spreadsheets - Experience with Salesforce - Ability to work in a rapidly changing environment - Field sales experience (nice‑to‑have) - Strong customer‑service orientation (nice‑to‑have)