IT Support Specialist (f/m/d)

Kurz zusammengefasst

Focused Energy is a fast‑growing clean‑energy company developing laser‑driven inertial fusion. Backed by a $240 million Series A round, the firm operates from Germany and the United States and aims to deliver commercial‑scale fusion power. The IT Support Specialist will serve as the primary contact for everyday IT assistance in the Berlin and Darmstadt locations, ensuring that staff stay connected, equipped, and secure while they work on fusion technology. The day‑to‑day duties involve managing the full lifecycle of Windows and macOS devices, from imaging and configuration to inventory tracking and patching. The specialist will prioritize and resolve hardware, software, and network issues, handle onboarding and off‑boarding tasks such as account creation, access provisioning, and device preparation, and enforce security standards by maintaining MFA coverage, conducting access reviews, and keeping patches up to date in line with IT security policy and GDPR. Additional responsibilities include keeping documentation and self‑service FAQs current, identifying recurring problems, and supporting projects like cloud device‑management migration, DLP implementation, and EDR rollout while escalating larger security concerns to the Senior IT Manager. The role requires solid fundamentals in hardware, software, networking, and endpoint security, with hands‑on experience on both Windows and macOS platforms. Candidates must be proficient with Microsoft 365 (Exchange, Teams, SharePoint) and an MDM solution such as Intune, understand identity and access management as well as MFA solutions, and be comfortable using ticketing and collaboration tools like Jira, Confluence, or Box. A working knowledge of GDPR as it applies to IT operations in Germany and familiarity with ITIL‑aligned incident and request management are essential. Basic scripting ability (PowerShell or similar) and a proactive, root‑cause mindset are also required, together with fluent communication in German and English. The position offers a dynamic, international environment alongside top‑tier scientists and engineers. Employees benefit from a competitive salary, stock‑option ownership, 30 days of vacation, modern hardware, and a range of wellbeing perks such as flexible commuting support, gym access across Europe, and daily meals in the Darmstadt canteen. Focused Energy promotes a collaborative culture, career development opportunities, and an inclusive workplace that values diversity and equal opportunity. What the role asks for: - Solid IT support fundamentals in hardware, software, networking, endpoint security - Hands‑on experience with Windows and macOS operating systems - Proficiency with Microsoft 365 (Exchange, Teams, SharePoint) - Experience using an MDM platform such as Intune - Knowledge of identity and access management and MFA solutions - Ability to work with ticketing systems like Jira, Confluence, or Box - Working knowledge of GDPR for IT operations in Germany - Familiarity with ITIL‑aligned incident and request management practices - Basic scripting skills (PowerShell or similar) - Fluent communication in German and English.