Duty Manager (m/w/d)

Kurz zusammengefasst

Join Europe's leading premium health and wellness group as a Duty Manager (Operations Manager). The role centres on overseeing a DL Club, ensuring members receive a top‑class experience every day of the week while maintaining health, safety and compliance standards. You will act as the on‑site duty manager, leading a team that delivers the club's services and creates an inclusive, supportive environment for both staff and members. Day‑to‑day duties include directing club operations, coordinating multiple functional areas, and handling variable challenges across departments. You will manage financial planning and budgeting, monitor service delivery, and ensure all regulatory requirements are met. The position also involves fostering a culture where employees feel a sense of belonging and can thrive physically and mentally, while supporting career growth through internal training. The ideal candidate has proven experience running a large operational service‑delivery facility such as a restaurant, attraction, retail outlet, or sports/leisure venue. You must have a track record of leading diverse functions, tackling shifting goals, and overseeing financial planning and management. A strong passion for customer service and the ability to inspire a team are essential. What the role asks for: - Experience managing a large operational service delivery facility - Experience leading multiple functional areas with variable challenges - Experience in financial planning and management - Passion for delivering excellent customer service