Senior Manager, Customer Lead IO (m/w/d)

Kurz zusammengefasst

Bristol Myers Squibb (BMS) is a global biopharmaceutical company dedicated to discovering, developing and delivering innovative medicines that address serious diseases. The Senior Manager, Customer Lead IO will operate within the Oncology division, a fast‑moving environment where market dynamics, customer needs and emerging technologies constantly evolve. This role is designed for a curious leader who can bridge brand strategy, customer insights and new capabilities to shape more effective engagement with healthcare professionals. On a day‑to‑day basis the Senior Manager will provide people leadership, guiding team members in their development and encouraging ownership of their work. They will design and implement local marketing strategies and customer‑engagement plans, turning insights and new technologies into relevant interactions. The role also requires ensuring strategic alignment across core indications and key customer groups, contributing to performance management and revenue planning, and managing direct product expense budgets. Additionally, the incumbent will lead cross‑functional initiatives, fostering collaboration among Customer Teams, internal stakeholders and external partners. The position demands a university degree in Natural Sciences, Business Administration or a related discipline. Candidates must demonstrate strong people and cross‑functional leadership abilities, with a track record of developing others and driving change in a matrixed setting. Proven strategic marketing and customer‑engagement experience, especially the capacity to translate insights into clear actions, is essential. The role also calls for a genuine curiosity about new technologies and a proactive drive to explore innovative approaches. Experience in Oncology or Specialty Care is required, while prior sales or other customer‑facing experience is considered advantageous. Excellent communication skills in both German and English are mandatory. Preferred attributes include a willingness to work in a hybrid model, as indicated by the #LI‑Hybrid tag, and an openness to diverse work settings that BMS supports, ranging from site‑essential to remote‑by‑design arrangements. The company emphasizes an inclusive culture, flexible working, comprehensive benefits and a supportive environment for people with disabilities. Candidates are encouraged to apply even if they do not meet every credential, reflecting BMS's focus on skills and capabilities. What the role asks for: - Degree in Natural Sciences, Business Administration or related field - Strong people leadership in matrix environments - Proven cross‑functional leadership experience - Strategic marketing and customer engagement expertise - Curiosity about new technologies and capabilities - Oncology or Specialty Care experience - Excellent German communication skills - Excellent English communication skills - Sales or other customer‑facing experience (nice‑to‑have)