Operations Engineer, Germany

Kurz zusammengefasst

The Operations Engineer role at Xsolla involves working within the Global Technical Operations (GTO) team. Xsolla is a global commerce company that provides tools and services to help video game developers fund, distribute, market, and monetize their games. The company supports over 1,500 game developers worldwide. The main day-to-day responsibilities include monitoring and investigating production issues across a global platform, improving incident detection and response, analyzing production data trends, and enhancing communication with partners and stakeholders during incidents. The role requires a proactive approach to troubleshooting and a strong focus on maintaining high-availability platforms. To be successful in this role, candidates must have strong troubleshooting skills, experience with observability platforms, and scripting abilities. Experience in SRE, DevOps, production operations, or NOC environments within the gaming industry is essential. Clear and effective communication in English, both written and verbal, is crucial for writing incident updates, shift handoffs, and status page communications. Nice-to-have skills include a passion for keeping critical systems running and continuously improving operational processes. The role offers a dynamic and collaborative work environment, with opportunities to drive resolutions for game developers and players worldwide. What the role asks for: - Experience in SRE, DevOps, production operations, or NOC environments. - Strong troubleshooting skills. - Experience with observability platforms. - Scripting ability. - Experience supporting high-availability platforms in the gaming industry. - Clear and effective communication in English, both written and verbal.