Customer Success Manager (m/f/d)

Kurz zusammengefasst

A11 is seeking a Customer Success Manager to drive customer success processes for one of their Ecosystem Companies. A11 partners with ambitious startups, corporates, and SMBs across Europe, connecting them with top-tier talent to make an impact. The company specializes in a next-generation supply chain platform that uses agentic AI and workflow automation to optimize global trade. The Customer Success Manager will focus on building long-term customer relationships, driving customer retention and expansion, and ensuring customers achieve maximum value from the product. Key responsibilities include renewing and expanding the product through customers, understanding and addressing customer challenges, proactively mitigating risks, and identifying new opportunities to drive growth. The role also involves networking between customers and departments to maintain long-term relationships and advance strategic development. To qualify, candidates must have completed studies in Business Administration or a comparable qualification and have relevant professional experience. Familiarity with B2B customer development, ideally in the customer success field, is essential. Experience working in a fast-paced, international environment and managing multiple projects simultaneously is required. Proficiency in CRM/CSM tools like Salesforce is necessary, with optional experience in accounting tools like DATEV and logistics tools like TMS/TNT. Fluent German and English skills are mandatory, with French skills being a plus. Nice-to-have skills include experience in project management. The role is based in Berlin, offering entrepreneurial freedom and the opportunity to work with an experienced founding team and top-tier investors. The company values diversity and inclusion, providing equal opportunities for all applicants. What the role asks for: - Completed studies in Business Administration or a comparable qualification. - Relevant professional experience. - Familiarity with B2B customer development, ideally in the customer success field. - Experience working in a fast-paced, international environment. - Proficiency in CRM/CSM tools like Salesforce. - Fluent German and English skills. - French skills are a plus.