Manager, Client Success & Eurozone Operations

Kurz zusammengefasst

The Manager, Client Success & Eurozone Operations at Visa will oversee a team responsible for enhancing the overall experience for Visa's European merchants and issuers. This involves daily performance tracking, addressing issues, and continuously improving processes across the Eurozone. The role works closely with various stakeholders, including product, risk, and compliance teams, to ensure high service standards and regulatory compliance. The main responsibilities include monitoring performance, escalating issues, and driving process improvements. The role requires strong analytical skills and the ability to lead multicultural teams in a fast-paced environment. The position offers the opportunity to influence Visa's growth strategy in the Eurozone and collaborate with senior leadership. Candidates must have at least 5 years of experience in client-facing operations or account management within payments or fintech. Fluency in English and German is essential, along with a proven track record of leading multicultural teams. What the role asks for: - At least 5 years of experience in client-facing operations or account management within payments or fintech. - Fluency in English. - Fluency in German. - Strong analytical skills. - Proven track record of leading multicultural teams in a fast-paced environment.