Enterprise Customer Success Manager

Kurz zusammengefasst

The Enterprise Customer Success Manager at Samsara will steward the company's biggest German‑based accounts, ensuring they adopt, renew and expand usage of the IoT platform. Working remotely from Germany, you will partner with product, sales and engineering teams across Europe, feeding customer insights into roadmap decisions and supporting high‑growth, mission‑critical deployments for industry leaders. Day‑to‑day duties include conducting regular business reviews, monitoring account health with data‑driven metrics, and proactively resolving issues. Success is measured by meeting churn and upsell targets while influencing cross‑functional teams through consultative selling and negotiation. What the role asks for: - 5+ years B2B SaaS customer success experience with enterprise portfolios - Fluency in German (native) and English (professional) - Proven track record meeting churn and upsell targets - Strong consultative selling and negotiation skills - Ability to influence cross‑functional teams - Remote work from Germany - Experience shaping product roadmaps from customer feedback (nice‑to‑have)