Senior Technical Customer Success Manager

Kurz zusammengefasst

The Senior Technical Customer Success Manager at Venncity in Berlin will lead the full onboarding and adoption cycle for enterprise SaaS customers. You will monitor usage, resolve complex integration issues, and present quarterly business reviews that highlight product value and support renewals. Daily work involves managing API‑based integrations, overseeing cloud‑infrastructure environments on AWS or Azure, analysing usage data, and coordinating multi‑project pipelines while liaising with C‑level executives and engineering teams. The role demands at least five years in technical account management or B2B customer success, strong analytical ability, and fluency in English; German is a plus. You will help shape Venncity's customer‑success strategy, collaborate with product leadership, and influence the roadmap of its fast‑growing AI‑driven platform in Europe's tech hub. What the role asks for: - 5+ years technical account management or B2B customer success experience - Proven expertise in API‑based integrations - Hands‑on experience with AWS or Azure cloud infrastructure - Strong analytical skills for data‑driven insights - Ability to communicate with C‑level stakeholders and engineering teams - Fluent English proficiency - German language skills (nice‑to‑have)