Customer Service Advisor - EMEA

Kurz zusammengefasst

Bio‑Techne is a global provider of life‑science and clinical‑diagnostic tools that enable researchers to develop new treatments and prevent disease. The company's EMEA Customer Experience Center in Düsseldorf is looking for a Customer Service Advisor who will act as the first point of contact for sales enquiries and support customers through order placement, after‑sales service and issue resolution. In this role you will handle inbound queries via phone, email and live chat, process sales orders across e‑commerce, email and telephone channels, and generate quotations and pro‑forma invoices. You will coordinate stock returns, monitor back‑orders, keep customers informed about delivery status, and manage new‑account set‑up while maintaining accurate documentation in the customer database. Collaboration with Sales, Accounts, Technical Service and Marketing teams is essential to ensure seamless service, and you will also contribute to continuous‑improvement initiatives and best‑practice sharing within the team. The position requires a bachelor's degree or equivalent in Hospitality, Business, Marketing, Life Sciences or a technology‑related discipline. Fluency in both written and spoken English and German is mandatory. Candidates should be tech‑savvy, possessing strong IT abilities and familiarity with ERP/CRM platforms; experience with Microsoft D365 or Salesforce is considered a plus. While prior customer‑service experience is advantageous, the role is open to recent graduates who demonstrate a customer‑focused mindset, strong organisational and multitasking skills, excellent communication, and the ability to stay calm under pressure. Bio‑Techne offers a competitive salary range of €25,000‑€40,120, dependent on experience and location, along with a comprehensive benefits package that includes retirement programmes, an employee stock purchase plan, mentorship, training, and career‑advancement opportunities. The Düsseldorf site provides a fully on‑site work environment within an international, diverse team that values empowerment, innovation and environmental responsibility. Employees can engage in employee resource groups, volunteer events and a culture that encourages new ideas and continuous learning. What the role asks for: - Bachelor's degree in relevant field - Fluency in written English - Fluency in spoken English - Fluency in written German - Fluency in spoken German - Strong IT skills - Experience with ERP/CRM platforms - Knowledge of Microsoft D365 or Salesforce (nice‑to‑have)