Account Manager, SME & Growth

Kurz zusammengefasst

Airwallex is an AI‑native financial operating system that powers real‑time, intelligent commerce for more than 675,000 businesses worldwide, including brands such as McLaren Racing, Qantas, SHEIN and TikTok. The company provides a regulated backbone for global payments across North America, Europe, the Middle East and Asia‑Pacific, and is co‑headquartered in San Francisco and Singapore with a Berlin office for this role. The Account Manager, SME & Growth will be responsible for a portfolio of strategic DACH accounts. Day‑to‑day duties include acting as a trusted commercial advisor, expanding product usage across FX, Global Accounts, Cards and Issuing, Spend and Payouts, and leading executive‑level Quarterly Business Reviews at least quarterly. The role requires building and executing strategic account plans, managing complex, multi‑entity and multi‑country customers, translating technical requirements into clear solutions, and converting expansion signals into documented Salesforce opportunities. The manager will also own the client through operational and compliance events, coordinate internal teams (Product, Risk, FinOps, Support), and feed customer feedback into broader business insights. Additionally, the position involves developing repeatable processes, playbooks and standards for the DACH post‑sales function. To succeed, candidates must have at least three years of proven experience in Account Management, Customer Success or Sales, preferably with a technical product. They need a solid record of handling consultative, multi‑product sales cycles and creating strategic account plans. Strong analytical abilities are required to use data for shaping strategy, preparing QBRs and spotting commercial opportunities. Proficiency with CRM systems, especially maintaining accurate Salesforce data, is essential, as is a foundational understanding of APIs and the ability to grasp complex technical concepts. The role demands excellent written and spoken German and English, and the capacity to thrive in a fast‑moving, ambiguous environment with high ownership. Preferred background includes experience in fintech, payments, SaaS or similar technical sectors, as well as a history of managing multi‑entity or multi‑country customers and engaging executive stakeholders. Candidates who have led bespoke commercial negotiations and driven retention or expansion in existing accounts will be viewed favorably. The position is based in Berlin, requiring three days a week in the office, and offers the chance to work autonomously on a high‑impact product that solves real financial challenges for small and mid‑market businesses. What the role asks for: - 3+ years experience in Account Management, Customer Success or Sales - Proven track record with complex, consultative multi‑product sales cycles - Strong analytical skills for data‑driven account strategy - Experience maintaining accurate Salesforce hygiene - Ability to understand complex technical concepts and APIs - Excellent written and verbal German - Excellent written and verbal English - Nice‑to‑have: fintech, payments or SaaS product experience - Nice‑to‑have: experience with multi‑entity or multi‑country customers - Nice‑to‑have: executive‑level stakeholder engagement and bespoke negotiations