Senior Customer Success Manager - DACH

Kurz zusammengefasst

A Senior Customer Success Manager - DACH at Trustpilot will oversee the entire customer journey for enterprise clients in Germany, Austria, and Switzerland. This involves driving adoption, renewal, and expansion through strategic planning, regular business reviews, and collaboration with Sales, Product, and Marketing teams. The role also includes mentoring a small team of Customer Success Managers (CSMs) and analyzing usage data to identify growth opportunities. The Senior Customer Success Manager will act as a trusted advisor, translating customer feedback into actionable product improvements. The main responsibilities include strategic account planning, regular business reviews, and cross-functional collaboration. The role also involves mentoring a small team of CSMs and analyzing usage data to identify growth opportunities. The Senior Customer Success Manager will act as a trusted advisor, translating customer feedback into actionable product improvements. The role requires at least 5 years of B2B SaaS customer success experience in the DACH market, fluency in German and English, and a proven track record of managing multi-million-euro portfolios. Strong stakeholder management and analytical skills are also essential. What the role asks for: - 5 years of B2B SaaS customer success experience in the DACH market - Fluency in German - Fluency in English - Proven track record of managing multi-million-euro portfolios - Strong stakeholder management skills - Strong analytical skills