Manager, Agent Architecture

Kurz zusammengefasst

The Manager, Agent Architecture role at Parloa involves leading a team that develops AI Agents to enhance customer service. Parloa's mission is to make customer interactions effortless and meaningful, using AI to transform customer support. The company has already facilitated over one billion interactions for global enterprise brands. The main responsibilities include leading a team of Agent Architects, which involves hiring, coaching, and setting goals. The manager also handles live customer engagements, ensuring the quality of AI Agents and providing strategic advice. Additionally, the role involves managing team capacity, aligning with stakeholders, and representing the team to various departments and clients. The manager is also responsible for defining quality standards, documenting best practices, and providing feedback to the Product team. To qualify for this role, candidates must have experience leading people, either as a formal manager or through mentorship. A minimum of three years of experience in conversation design and AI agent development is required, along with a strong background in prompt engineering and working with REST APIs and JavaScript. Strong project and stakeholder management skills, particularly with enterprise customers, are essential. The role also requires sound judgment in capacity and prioritization. Nice-to-have skills include a strong coaching track record, even for first-time managers. The role offers the opportunity to work at the forefront of enterprise AI, with a focus on hands-on delivery and direct customer engagement. The team operates in a fast-paced environment with high expectations for meaningful contributions from day one. What the role asks for: - Experience leading people, either as a formal manager, team lead, or through sustained mentorship. - 3+ years of conversation design and AI agent development experience. - Skilled in advanced prompt engineering. - Comfortable integrating REST APIs and working with JavaScript. - Strong project and stakeholder management skills, with significant experience working with enterprise customers. - Sound judgment on capacity and prioritization.