Service Center Operations Specialist - Technical, Parts & Customer Experience

Kurz zusammengefasst

The Service Center Operations Specialist, Technical, Parts & Customer Experience will join Lucid Motors in Munich, supporting the luxury EV brand's service centre by coordinating daily workflows, handling parts inventory and logistics, and linking technicians, customers and back‑office teams. Day‑to‑day duties include monitoring and troubleshooting process bottlenecks, driving continuous‑improvement projects, and acting as the main contact for escalated customer issues to ensure a premium ownership experience. The role demands at least three years of experience in automotive service operations or parts management, strong analytical abilities, solid competence with ERP/WMS platforms, and fluency in both English and German. Working in a high‑tech, sustainability‑focused environment, the specialist will collaborate with cross‑functional teams to shape Lucid's service model. What the role asks for: - Minimum 3 years automotive service operations or parts management experience - Strong analytical skills - Proficiency with ERP/WMS systems - Fluency in English - Fluency in German