Sales & Customer Support Specialist EMEA (m/w/d)

Kurz zusammengefasst

Zello is a voice‑first communication platform that powers push‑to‑talk messaging for more than 175 million users worldwide. The company connects frontline teams, from warehouse staff to first responders, through instant voice communication, handling billions of messages each month. The Sales & Customer Support Specialist EMEA will join Zello's Munich office, reporting to the Sales Leader for EMEA and collaborating closely with Account Executives, Support, and Customer Success colleagues. In this hybrid role you will own the inbound experience for customers across EMEA and APAC. Daily tasks include responding to inbound inquiries, demo requests and trial sign‑ups, qualifying prospects and closing SMB deals or plan upgrades. You will run product demos and onboarding calls in English, troubleshoot account, channel and device issues (Android, iOS, rugged handsets and PTT accessories) via HubSpot, and log every contact, deal and ticket with clear next steps. When an issue cannot be resolved, you will hand it to Tier 2 or Engineering with detailed reproduction steps and close the loop with the customer. You will also identify accounts ready for expansion, hand them to Account Executives, and create reusable help content, macros and FAQs to reduce repeat tickets. The position requires at least two years of experience in a combined sales and support capacity, such as inside sales, SaaS support or customer success, where you can demonstrate closed deals and retained customers. Fluency in spoken and written English is mandatory, and an additional language is considered a plus. Candidates must be based in Munich or willing to relocate there. Hands‑on technical aptitude is essential: you should be comfortable configuring Android and iOS devices, two‑way radios or rugged handsets, and diagnosing Wi‑Fi, LTE or Bluetooth connectivity problems. Proven experience with HubSpot or a comparable CRM/ticketing system and a track record of maintaining clean records are also required. The role demands the ability to explain technical concepts in plain language to non‑technical users and a strong follow‑through mindset. Zello offers competitive salary, equity with significant upside, flexible schedules, generous time‑off and a sabbatical after five years of service. The office features a ping‑pong table and free snacks, and the company promotes a healthy work‑life balance. As an equal‑opportunity employer, Zello values diversity and expects all staff to adhere to security, privacy and compliance standards. What the role asks for: - 2+ years combined sales and support experience - Fluent English (spoken and written) - Based in Munich or willing to relocate - Hands‑on setup of Android and iOS devices - Troubleshoot Wi‑Fi, LTE or Bluetooth issues - Experience with HubSpot or comparable CRM/ticketing tool - Ability to explain technical topics to non‑technical users - Additional language (nice‑to‑have)