Manager, Customer Success (Berlin, Germany)

Kurz zusammengefasst

Geotab, a worldwide leader in IoT and connected transportation, builds open platforms and a marketplace that let businesses automate fleet operations through vehicle‑data integration, analytics and machine learning. The company, certified as a "Great Place to Work™," is expanding its Customer Success organisation and seeks a Manager, Customer Success for its German market, based in Berlin on a hybrid schedule. In this role you will direct the German Customer Success team, setting performance goals, conducting regular one‑to‑ones, call reviews and coaching sessions to develop staff. You will own the end‑to‑end customer journey, from onboarding and engagement through renewals and expansion, while monitoring health scores, spotting risks and acting as the escalation point for complex issues. Commercially, you will track net revenue retention, satisfaction metrics and service quality, produce forecasts and collaborate with Sales to drive retention and growth opportunities. The position requires you to lead post‑acquisition migrations onto the Geotab platform, overseeing re‑onboarding, training and process improvements. You will keep CRM, pipeline and health records accurate and work closely with global Customer Success, Product, Support and Operations teams to ensure smooth transitions and consistent service delivery. Success in this role will be measured by the development of your team, the health of the German customer portfolio, and the ability to increase revenue retention while delivering high‑quality service. The Berlin location offers a vibrant tech ecosystem and a hybrid work model that balances office collaboration with remote flexibility. What the role asks for: - Fluency in written German (native or professional) - Fluency in spoken German (native or professional) - Fluency in written English (professional) - Fluency in spoken English (professional) - Proven experience leading a Customer Success team - Experience managing customer onboarding, renewals and expansion - Track record of monitoring and improving net revenue retention - Ability to act as escalation point for high‑risk customer issues - Experience coordinating post‑acquisition platform migrations - Nice‑to‑have: familiarity with CRM systems and pipeline management.