Senior Customer Success Manager

Kurz zusammengefasst

HeyVera GmbH seeks a Senior Customer Success Manager to lead the full lifecycle of its enterprise clients in Berlin, ensuring adoption, renewal and expansion of its AI‑driven health platform. The role involves daily account reviews, strategic business reviews and close coordination with product, sales and support teams to drive growth and reduce churn. You will manage high‑value B2B SaaS accounts, analyse usage data, run data‑driven onboarding programmes and maintain strong stakeholder relationships. Success depends on clear communication, the ability to influence senior executives and a proactive approach to spotting expansion opportunities. What the role asks for: - Minimum 5 years B2B SaaS customer success experience - Proven record managing high‑value accounts - Strong analytical skills - Fluency in English (full professional) and German (full professional) - Expertise in data‑driven onboarding - Stakeholder management capability - Excellent communication abilities - Proactive mindset for growth and churn mitigation