Working Student Customer Support (f/m/d)

Kurz zusammengefasst

The Working Student Customer Support role at 7NXT GmbH supports a fast‑growing tech startup by fielding inbound email, chat and phone queries, diagnosing technical problems, and logging resolutions in the ticketing system. You will work closely with product and engineering teams, gaining practical experience while studying at university. The position requires enrollment in a relevant degree program, fluent written and spoken English, and a basic understanding of SaaS platforms. German language skills and previous customer‑facing or technical support experience are advantageous, as is a proactive, detail‑oriented approach. The hybrid Berlin setup offers real‑world challenges and networking across product, sales and engineering. What the role asks for: - Enrolled in a relevant university program - Strong written English - Strong spoken English - Basic knowledge of SaaS platforms - German language proficiency (nice‑to‑have) - Prior customer‑facing or technical support experience (nice‑to‑have) - Proactive, detail‑oriented mindset (nice‑to‑have)