Customer Success Intern (German Speaking) (m/f/d)

Kurz zusammengefasst

The role is a Customer Success Intern (German Speaking) position at A11, a company that partners with ambitious startups, scaleups, corporates, and SMBs to connect them with top-tier talent. A11 focuses on redefining supply chain management through a next-generation platform that uses agentic AI and workflow automation to optimize global trade. The main day-to-day responsibilities include architecting and implementing post-sales strategies for the DACH market, resolving complex customer challenges, designing scalable processes to enhance customer experience, managing end-to-end post-sales journeys, driving cross-functional alignment, and executing high-touch, multi-channel communication with customers. To qualify, candidates must be enrolled in a university or recently graduated with at least six months of experience in a fast-paced, venture-backed environment. They should be deeply curious and passionate about hyper-growth startups, with excellent analytical and communication skills in both German and English. A C1 level of German is required. Additionally, candidates should be hands-on, execution-driven, and ready to make a significant impact on customer success architecture. Nice-to-have skills include a creative, solution-oriented mindset and a readiness to shape outcomes in a fast-paced environment. The role is based in Berlin, offering the opportunity to work with an experienced founding team and collaborate with top-tier investors and market experts. What the role asks for: - Enrolled in a university or recently graduated with at least six months of experience in a fast-paced, venture-backed environment. - Deeply curious and passionately aligned with the vision of hyper-growth startups. - Excellent analytical and communication skills in German and English. - C1 German. - Hands-on and execution-driven, ready to shape outcomes in a fast-paced environment. - Ready to make a significant impact on the customer success architecture and contribute directly to the company's mission in the DACH market.