Technical Service Operations Lead (TSO Lead), Germany

Kurz zusammengefasst

The Technical Service Operations Lead (TSO Lead) role at Xsolla involves overseeing technical service operations within the Global Technical Operations (GTO) team. Xsolla is a global commerce company that provides tools and services to help video game developers fund, distribute, market, and monetize their games. The company supports over 1,500 game developers worldwide, ensuring they have the resources needed to succeed in the gaming industry. The TSO Lead will coordinate incident response efforts with cross-functional teams, identify trends and patterns in production issues, and improve communication with partners during incidents. The role also involves driving continuous improvement through post-incident reviews and ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on. To excel in this role, candidates must have strong incident management experience, ITIL knowledge, and expertise in observability/monitoring. Experience in technical operations, Site Reliability Engineering (SRE), or Network Operations Center (NOC) environments, particularly in supporting high-availability platforms in the gaming industry, is essential. The ability to communicate clearly and effectively in English, both written and verbal, across technical and executive audiences is crucial. Nice-to-have skills include a passion for driving operational excellence and platform reliability at scale. The role is based in Germany and offers a dynamic and collaborative work environment. What the role asks for: - Strong incident management experience - ITIL knowledge - Observability/monitoring expertise - Experience in technical operations, SRE, or NOC environments - Experience supporting high-availability platforms in the gaming industry - Ability to communicate clearly and effectively in English, both written and verbal, across technical and executive audiences