Telesales Representative

Kurz zusammengefasst

U.S. Bank's wholly owned subsidiary Elavon is seeking a Telesales Representative to grow its merchant base. Elavon delivers payment‑processing solutions to more than 1.5 million customers worldwide, handling everything from transaction processing to new‑product innovation. The role sits within the sales organisation and reports directly to the CAM Manager, operating as a controlled function under Central Bank regulations. The day‑to‑day work focuses on acquiring new small‑ to medium‑sized merchants. You will prospect and contact potential clients, conduct sales calls or email outreach, and present the full suite of merchant‑processing products. Responsibilities include probing customer needs, explaining features and benefits, securing signed agreements for card acceptance, and following up to ensure satisfaction. You will also maintain the customer database, flag operational issues that could affect retention, and collaborate with other sales staff and Partner Managers to handle inbound inquiries and referrals. During peak periods you may support other teams with inbound calls and help resolve customer problems that require cross‑departmental coordination. To succeed, candidates must be fluent in German at a native level and possess very good English communication skills. A high‑school diploma or equivalent is required, together with a solid background in sales and specific telephone‑sales experience, such as a Junior Telesales Agent role. The position also expects strong oral and written presentation abilities, analytical use of data to back arguments, and the capacity to work both independently and as part of a team. Time‑management skills and a detailed understanding of retail finance products are essential, as is adherence to U.S. Bank's Code of Ethics, anti‑money‑laundering, and related compliance policies. Additional assets include a deeper knowledge of retail‑finance services, experience with compliance training, and familiarity with internal account‑opening and suspicious‑activity procedures. The role offers a collaborative, inclusive environment that values ethical conduct, customer centricity, and results‑driven performance. Employees benefit from a culture that encourages growth, learning new skills from day one, and the chance to contribute to community‑focused financial solutions. What the role asks for: - Native‑level fluency in German - Very good proficiency in English - High school diploma or equivalent - Strong prior sales experience - Telephone sales experience as Junior Telesales Agent or equivalent - (nice‑to‑have) Detailed knowledge of retail finance products - (nice‑to‑have) Ability to use analytical data in sales arguments - (nice‑to‑have) Experience with compliance and AML procedures