Cisco Unified Communications Engineer (m/w/d) – Remote Support & Collaboration Solutions

Kurz zusammengefasst

As a Cisco Unified Communications Engineer at NTT Ltd. in Teltow, you will focus on remote support and collaboration solutions. Your main tasks will involve providing 2nd-level remote troubleshooting and configuration for platforms like Cisco Call-Manager, Unity, and Webex Calling. You will also design and implement integration projects, such as SIP trunking and Microsoft Teams Direct Routing, and create detailed technical documentation. Additionally, you will mentor junior engineers in best-practice support processes. The role requires at least three years of hands-on experience with Cisco Unified Communications Manager, Cisco Unity Connection, and Webex. Strong knowledge of VoIP protocols (SIP, RTP, H.323) and proven scripting abilities in Python or PowerShell are essential. A Cisco CCNP Collaboration (or higher) certification and fluency in English are must-haves. German language skills are a plus. The position offers the opportunity to work on advanced collaboration technologies for a global client base, collaborating with a multicultural, high-performing team in a fully remote-first environment. What the role asks for: - At least 3 years of hands-on experience with Cisco Unified Communications Manager - At least 3 years of hands-on experience with Cisco Unity Connection - At least 3 years of hands-on experience with Webex - Strong knowledge of VoIP protocols (SIP, RTP, H.323) - Proven scripting abilities in Python - Proven scripting abilities in PowerShell - Cisco CCNP Collaboration (or higher) certification - Fluency in English - German language skills (nice to have)