Implementation Specialist

Kurz zusammengefasst

Hawk is a fast‑growing tech company in Munich that delivers AI‑driven SaaS solutions to enterprise customers. As an Implementation Specialist you will own the full onboarding cycle, turning product specs into working configurations, handling system integrations, providing on‑site training and supporting clients after go‑live. Your daily work will involve coordinating with product, sales and customer‑success teams, using project‑management tools to track progress, and continuously refining implementation processes. Strong analytical ability is essential to troubleshoot and optimise deployments while ensuring a smooth client experience. What the role asks for: - 3+ years SaaS implementation or technical consulting experience - Proven analytical skills - Fluency in English - Fluency in German - Proficiency with APIs - Proficiency with SQL - Experience using JIRA - Experience using Asana