IT First Level Support

Kurz zusammengefasst

Sumitomo Heavy Industries is seeking an IT First Level Support specialist in Markt Indersdorf, Germany. The role involves being the first point of contact for internal users, managing incident tickets, and troubleshooting hardware, software, and network issues. This includes providing both remote and on-site assistance throughout the day. The main responsibilities include handling incident tickets, troubleshooting various IT issues, and offering support to users. The role requires at least two years of experience in a similar IT support environment, along with strong knowledge of Windows 10/11, Microsoft Office, Active Directory, and basic networking concepts such as TCP/IP and VPN. Excellent communication skills in both German and English are essential. The ideal candidate should have a customer-oriented mindset and be comfortable working in a fast-paced, multinational engineering company. A willingness to continuously improve processes and support cutting-edge manufacturing technologies is also crucial. The position offers the opportunity to grow within a global leader in heavy industry, with exposure to a diverse IT landscape and cross-functional teams. What the role asks for: - At least 2 years of experience in a comparable IT support environment - Solid knowledge of Windows 10/11 - Solid knowledge of Microsoft Office - Solid knowledge of Active Directory - Basic networking knowledge (TCP/IP, VPN) - Strong communication skills in German - Strong communication skills in English - Customer-oriented mindset - Ability to work in a fast-paced multinational engineering company - Willingness to continuously improve processes