Customer Success Manager

Kurz zusammengefasst

The Customer Success Manager role at blp‑digital, a fast‑scaling digital agency in Munich, focuses on guiding B2B SaaS clients through the full lifecycle, from onboarding workshops to renewal and expansion. You will work closely with sales, product, and support teams, using data‑driven insights to create tailored success plans, conduct quarterly business reviews, and continuously deliver value. Day‑to‑day duties include leading client onboarding, monitoring product adoption, proactively solving issues, and collaborating across departments to align customer feedback with product development. The position offers direct interaction with senior leadership and the chance to influence the company's growth trajectory. What the role asks for: - Minimum three years SaaS customer success or account management experience - Strong analytical skills - Strong communication skills - Fluency in English - Fluency in German - Experience with Salesforce - Experience with Gainsight