Retail Onboarding Specialist

Kurz zusammengefasst

Wolt is a global technology company that powers fast, reliable delivery of food and a growing range of goods in more than 500 cities across 30 countries. The Retail Onboarding Specialist joins the Retail Onboarding Team (ReOB), which is responsible for bringing new retail partners onto the platform through a seamless, scalable onboarding, menu and catalogue experience. The role sits at the centre of Wolt's German market operations, working closely with internal functions and large partners such as key accounts like Edeka to balance speed and quality as the business expands. On a daily basis the specialist owns the end‑to‑end onboarding journey, from the first outreach to a successful go‑live. This includes actively onboarding, training and on‑site coaching of partners, coordinating photoshoots and external data‑entry resources, and maintaining and optimising menus and assortments with a strong focus on data quality. The role also safeguards product‑data and catalogue accuracy, collaborates with sales, account management and other stakeholders to spot and remove bottlenecks in the onboarding funnel, and acts as the central point of contact to accelerate onboarding speed. Process analysis, continuous improvement and the introduction of new technologies to make workflows more scalable are also part of the remit. The employer looks for a candidate who demonstrates a strong ownership mindset and entrepreneurial thinking, working independently with minimal guidance. The ideal person is highly structured, detail‑oriented and proactive, with excellent written and spoken communication in both German and English. Several years of experience, ideally four or more, in sales, account management, operations or customer support are required, as is confidence in working data‑driven with Excel or Google Sheets and a desire to deepen those skills. Strong analytical abilities, a bias for action focused on impact, and the ability to thrive in cross‑functional teams and engage senior‑level stakeholders are also essential. While the description does not list specific nice‑to‑have skills, the position offers an international environment, a steep learning curve, flexible working hours, 30 days of paid vacation, and various perks such as a salary package, public‑transport subsidy, wellness allowance, and discounts on Wolt orders. The team operates with flat hierarchies, high autonomy and a start‑up atmosphere, providing ample opportunity to shape processes and grow within a rapidly scaling tech company. What the role asks for: - Ownership mindset, minimal supervision - Structured, detail‑oriented work style - Proactive, solution‑focused approach - German language, written and spoken - English language, written and spoken - 4+ years experience in sales, account management, operations or customer support - Proficient with Excel or Google Sheets - Strong analytical abilities - Bias for action, impact‑driven - Effective cross‑functional teamwork - Ability to engage senior‑level stakeholders.