Field Service Representative

Kurz zusammengefasst

The Field Service Representative role at Caterpillar Inc. involves delivering on‑site support for the company's turbomachinery and packaged systems. As part of a global team that builds stronger, more sustainable communities, you will travel to customer locations to install, maintain, and troubleshoot equipment, ensuring that the machines operate safely and efficiently. Your daily work will consist of diagnosing faults with test equipment, consulting schematics and manufacturer specifications, and using hand tools, gauges, and digital systems to repair or replace defective parts. You will perform routine installations, adjust equipment as needed, conduct preventive maintenance, clean and lubricate components, and document any customer complaints or service actions promptly. The role also includes responding to call‑outs, commissioning new units, and generating maintenance reports for senior management. The position requires at least a degree or equivalent practical experience. Candidates should demonstrate a solid understanding of customer service principles, basic problem‑solving techniques, and mechanical maintenance practices for power‑plant and oil‑and‑gas equipment. Familiarity with safety regulations, PLC concepts, and standard troubleshooting tools is expected, though these are presented as knowledge areas rather than formal certifications. Caterpillar offers a collaborative environment where initiative and proactive problem solving are valued. The job involves field work across various customer sites, providing exposure to diverse equipment and industries. You will join a team that emphasizes safety, service excellence, and continuous improvement, with opportunities to contribute to the optimization of preventive maintenance procedures and to engage directly with both internal and external customers. What the role asks for: - Degree or equivalent experience - Knowledge of customer service concepts - Basic understanding of mechanical maintenance for power plants - Basic understanding of mechanical maintenance for oil and gas - Familiarity with safety regulations and OSHA requirements - Basic knowledge of PLC concepts - Ability to use test equipment and interpret schematics - Proactive initiative and problem‑solving skills