Customer Support Specialist

Kurz zusammengefasst

The Customer Support Specialist role at airapps, a Munich‑based mobility‑tech startup, focuses on assisting B2B clients who use the company's SaaS platform. You will field inbound chats, emails and calls, diagnose technical problems, and work with product and engineering teams to deliver timely fixes while helping non‑technical users understand solutions. Day‑to‑day tasks include managing tickets, documenting issues in the CRM, and collaborating across a multicultural team in Europe's innovation hub. The position demands strong problem‑solving and communication abilities, and it offers the chance to shape the overall customer experience as the company scales rapidly. What the role asks for: - Minimum two years B2B SaaS support experience - Fluency in English - Fluency in German - Proficiency with Zendesk ticketing system - Experience using CRM tools - Strong problem‑solving skills - Excellent communication skills - Nice‑to‑have: comfort in fast‑paced agile environment