Field Technician I

Kurz zusammengefasst

The Field Technician I role supports a range of assigned sites, from data centres to remote Points of Presence (POPs). The company provides the underlying technical infrastructure that powers its services, relying on a network of on‑site technicians to install, repair and maintain physical equipment. This position involves regular travel to various locations and close coordination with internal network teams and external vendors. Day‑to‑day duties centre on maintaining high‑quality standards across all sites. The technician performs physical installation, repair, testing and cable management, handling rack and stack configurations, cable trays and desk organisation. They manage Installation, Move, Add, and Change (MAC) requests for servers, networking gear and other IT assets, and provide on‑site troubleshooting and AV support for Google Meet equipment. In addition, the role includes desk‑side end‑user support, troubleshooting computers and accessories, handling break/fix cases, and managing tickets through ServiceNow while liaising with Google Deskside Support and the Equipment Management Team. Inventory responsibilities cover tracking Waymo IT and network assets, maintaining "stuff stations," and overseeing shipping, receiving and site‑access logistics. The technician also works with peers to improve workflows, contributes to IT projects, and may take on special assignments as needed. The position requires an Associate's degree (A.A.) or an equivalent two‑year college or technical school qualification, or a comparable mix of education and experience. Candidates should have zero to two years of relevant experience and a solid understanding of data‑center and POP infrastructure, including outside‑plant (OSP) and inside‑plant (ISP) cabling, fiber and copper distribution, AC/DC power systems, environmental controls and rack/cabinet construction. The ability to work independently, diagnose problems and act with minimal supervision is essential. Proficiency with Google Sheets, workflow and project‑management tools, and other administrative software is expected, as is familiarity with a Tier‑1 ITSM platform for ticket handling. While the advert does not list additional preferred skills, the emphasis on continuous improvement and project coordination suggests a collaborative environment where proactive problem‑solving and effective communication are valued. What the role asks for: - Associate's degree (A.A.) or equivalent - 0‑2 years related experience - Knowledge of data‑center and POP infrastructure - Understanding of OSP and ISP cabling, fiber and copper - Familiarity with AC/DC power and environmental controls - Ability to work independently and diagnose issues - Experience with Google Sheets and workflow tools - Understanding of Tier‑1 ITSM platform.