Customer Care Coordinator m/w/d

Kurz zusammengefasst

Freudenberg is seeking a Customer Care Coordinator to support its global operations by overseeing the full lifecycle of customer orders. The role sits within the company's customer‑service function and works closely with the field sales team, warehouse, and internal departments to maintain high service standards and strengthen client relationships. On a daily basis the coordinator will generate quotes, accept orders, dispatch documents, manage receivables, handle complaints and issue credit notes. They will perform core SAP tasks such as order entry, invoicing, shipping documentation, returns processing, and monitoring open items, while also coordinating time‑sensitive shipments with the warehouse. The position involves managing digital sales channels, including EDI, e‑commerce platforms and customer portals, and contributing to projects aimed at continuously improving internal processes. The ideal candidate has completed a commercial vocational training program or holds an equivalent qualification, and brings several years of experience in a customer‑service or customer‑care environment. Proficiency with ERP systems, specifically SAP, as well as strong skills in MS Office and CRM (CX) software, is required. Excellent written and spoken German, a strong service orientation, and superior communication abilities are essential. The role demands a structured, meticulous, and independent work style, combined with team spirit, resilience and flexibility. Freudenberg promotes an inclusive workplace and values diversity. The position offers the chance to engage in regular professional development, including training on OPEX and joint customer visits with field sales, fostering both personal growth and career advancement within the Freudenberg Group. What the role asks for: - Commercial vocational training or comparable qualification - Several years experience in customer service or similar role - Proficiency with SAP ERP system - Strong skills in MS Office - Experience with CRM (CX) software - Excellent written German - Excellent spoken German - Structured, meticulous, independent work style - Team spirit, resilience and flexibility