IT Engineer - 3

Kurz zusammengefasst

Quince is a company focused on creating high-quality essentials at low prices through a unique manufacturer-to-consumer (M2C) model. This approach eliminates traditional retail layers, allowing Quince to offer products directly to consumers. The company operates across various categories, including apparel, accessories, and home goods, and has built a reputation for reliability and trust among its customers. The IT Engineer - 3 role is part of Quince's technology operations team, responsible for maintaining and improving the company's IT infrastructure to support all employees. The main day-to-day responsibilities of the IT Engineer - 3 include managing employee onboarding and offboarding from an IT perspective, overseeing the IT asset lifecycle, and setting up and maintaining video conferencing systems. The role also involves handling user access provisioning, providing day-to-day technical support, maintaining IT processes and inventory records, and collaborating with global IT and security teams. Additionally, the engineer will support office technology operations, assist in IT equipment audits, and contribute to continuous improvement projects. To qualify for the IT Engineer - 3 position, candidates must have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. They need 4–8 years of IT support experience, with prior experience in a corporate or fast-paced startup environment supporting distributed teams. Excellent problem-solving and troubleshooting abilities, strong customer service orientation, and effective communication skills are essential. The ability to prioritize tasks and manage multiple support requests simultaneously, along with detail-oriented documentation habits, is also required. Comfort working independently and collaboratively across global teams is crucial. Nice-to-have skills include experience in the retail, e-commerce, or technology industries. The role is based in a dynamic and fast-paced environment where the team values innovation and continuous improvement. The company culture encourages challenging conventional thinking and driving business growth through collaborative efforts. What the role asks for: - Bachelor's degree in Information Technology, Computer Science, or a related field - 4–8 years of IT support experience - Experience in a corporate or fast-paced startup environment - Excellent problem-solving and troubleshooting abilities - Strong customer service orientation - Ability to prioritize tasks - Detail-oriented with strong documentation habits - Comfortable working independently and collaboratively across global teams - Experience in retail, e-commerce, or technology industries (nice-to-have)