Technical Account Manager

Kurz zusammengefasst

Megaport, the global leader in Network as a Service, connects enterprises to cloud platforms, data centres and each other. Listed on the Australian Stock Exchange, the company operates from Brisbane with more than 600 staff across Asia‑Pacific, Europe and the Americas. The Technical Account Manager (TAM) role sits within the Premium Support function and serves as a strategic technical advisor for key enterprise customers and partners, helping them maximise the value of Megaport's services. On a daily basis the TAM will act as the primary point of contact for premium‑tier customers, delivering high‑touch support during incidents, coordinating escalations with internal teams and third‑party cloud providers, and prioritising issues. The role also involves proactive technical consulting: conducting regular network performance reviews, advising on current and future use of Megaport's platform, and guiding customers through best‑practice implementations. A significant portion of the job focuses on enabling System Integrators and Value‑Added Resellers, collaborating with network and cybersecurity integrators and ecosystem vendors to expand adoption through third‑party channels. The posting calls for an experienced, customer‑obsessed professional who has previously worked in a post‑sales, technical advisory capacity. Candidates should be comfortable managing enterprise relationships, handling escalations, and delivering consultative guidance. While no specific certifications, languages or tools are listed, the ability to work across time zones and engage with global partners is implied. Megaport promotes a collaborative, supportive culture where curiosity and teamwork are valued over hierarchy. The company emphasizes diversity and encourages applicants from all backgrounds, even if they do not meet every listed criterion. Employees enjoy a fun environment, global exposure, and the chance to influence the evolution of a leading NaaS platform. What the role asks for: - Proven experience as Technical Account Manager - Demonstrated customer‑obsessed mindset - Experience in post‑sales technical advisory - Ability to manage enterprise‑level relationships - Skilled at incident response and escalation coordination - Experience working with System Integrators or VARs (nice‑to‑have)