Customer Success Manager

Kurz zusammengefasst

The Customer Success Manager role at cosuno, a Berlin‑based construction‑tech startup, focuses on guiding clients through the full product lifecycle, from onboarding and training to monitoring adoption and driving renewals or upsells. You will work closely with product, sales, and engineering teams, using data‑driven insights to keep customers satisfied and engaged. Day‑to‑day duties include delivering product training, tracking usage metrics, troubleshooting issues, and collaborating with cross‑functional stakeholders to ensure a smooth experience. The position demands strong analytical abilities, fluency in German and English, and familiarity with CRM and customer‑success tools such as Salesforce and Gainsight. Experience navigating complex B2B sales cycles and a proven record of maintaining customer satisfaction scores above 90 % are also valued, all within a flexible hybrid work model in Berlin's tech scene. What the role asks for: - 3+ years SaaS customer‑success experience - Strong analytical skills - German language proficiency - English language proficiency - Proven >90 % customer satisfaction scores - Experience with Salesforce - Experience with Gainsight - Comfortable with complex B2B sales cycles (nice‑to‑have)