Customer Success Manager*in (m/w/d)

Kurz zusammengefasst

HAIAR GmbH, a fast‑growing tech firm in Düsseldorf, is looking for a Customer Success Manager (m/w/d) to serve as the main liaison for its B2B SaaS clients. The role involves guiding customers through onboarding, encouraging product adoption, spotting upsell chances, and working closely with Sales, Support and Product teams. Daily tasks include tracking health metrics, holding business reviews, and swiftly resolving issues to maintain a high Net Promoter Score and strong client retention. The ideal candidate brings at least three years of SaaS customer‑success or account‑management experience, strong analytical abilities, and fluency in both German and English. A proven record of building trusted relationships and influencing cross‑functional stakeholders is essential, and the hybrid position offers direct impact on HAIAR's European market expansion. What the role asks for: - Minimum 3 years SaaS customer‑success/account‑management experience - Strong analytical skills - Fluency in German (professional level) - Fluency in English (professional level) - Proven track record of building trusted relationships - Ability to influence cross‑functional stakeholders (nice‑to‑have)