Subject Matter Expert - Client Servicing

Kurz zusammengefasst

Clearwater Analytics is seeking a Subject Matter Expert - Client Servicing to join their new office in Frankfurt's Opernturm. The company specializes in providing a cloud-native, front-to-back platform for investment management, serving a wide range of institutional investors globally. This role involves applying deep domain expertise to manage some of the company's largest and most complex client relationships, while also contributing to the development of tools, processes, and standards that support the growing DACH team. The main day-to-day responsibilities include communicating and collaborating effectively across the business to resolve client inquiries and problems. The role involves translating client business requirements into system configurations, process designs, implementation materials, and standard operating procedures (SOPs). Additionally, the expert will deliver accurate and timely responses to inquiries, manage assigned projects, and provide mentorship and training to colleagues. The role also involves handling escalations, ensuring continuous improvement of processes, and engaging with various stakeholders, including executive-level individuals. To qualify for this position, candidates must have at least three years of experience with Clearwater. They should be comfortable managing multiple projects simultaneously and possess strong industry knowledge. The ability to converse with senior leadership and field client inquiries independently is also required. Proficiency in German is not mentioned as a requirement, but it is implied that the role is based in Frankfurt, so it is likely to be a nice-to-have. Nice-to-have skills include the ability to work effectively in a team environment and contribute to the continuous improvement of processes and tools. The role offers opportunities for growth and development within a rapidly expanding team. The location in Frankfurt's Opernturm provides a modern and dynamic work environment, with a focus on diversity, inclusion, and authenticity. What the role asks for: - 3+ years of Clearwater experience - Ability to own multiple projects at a time - Comfortable conversing with senior leadership - Strong industry knowledge - Ability to independently field most client inquiries - Nice-to-have: Proficiency in German