Senior Customer Service Coordinator

Kurz zusammengefasst

The Senior Customer Service Coordinator at Spectris Munich will manage client inquiries from start to finish, coordinate teams to respond to these inquiries, and work to improve service processes to meet service level agreement (SLA) targets. The role involves leading a small team of service specialists, handling complex issues as the primary escalation point, and generating regular performance reports for senior management. The main responsibilities include overseeing client inquiries, coordinating cross-functional teams, and improving service processes. The role also involves leading a team, handling complex issues, and producing performance reports. The role requires at least 5 years of experience in B2B technical support or service coordination, strong project management skills, and fluency in English and German. Experience with ERP/CRM systems such as SAP or Salesforce is also necessary. What the role asks for: - 5 years of experience in B2B technical support or service coordination - Strong project management skills - Fluency in English - Fluency in German - Experience with ERP/CRM systems (e.g., SAP, Salesforce)