DO NOT APPLY - TEST REQ - Supervisor, Customer Service - Hennigsdorf Germany

Kurz zusammengefasst

The Supervisor, Customer Service will lead a small group of service representatives for Thermo Fisher's laboratory equipment portfolio in Hennigsdorf, Germany. The role focuses on daily ticket handling, managing escalations and continuously improving response times while working closely with R&D, field service and regional sales across Europe. Day‑to‑day duties include monitoring service metrics, analysing data to drive process enhancements and ensuring the team meets performance standards. Candidates must have at least three years of technical customer‑support experience, proven leadership of a multilingual team, fluency in German and English, solid knowledge of scientific instrumentation and hands‑on experience with CRM and ticketing tools such as Salesforce Service Cloud. What the role asks for: - Minimum 3 years technical customer support experience - Proven leadership of a multilingual team - Fluency in German (full professional) - Fluency in English (full professional) - Solid knowledge of scientific instrumentation - Proficiency with CRM/ticketing systems, e.g., Salesforce Service Cloud