Enterprise Client Success Executive

Kurz zusammengefasst

Meltwater is looking for an Enterprise Client Success Executive to help its large‑scale customers get the most out of the company's media‑monitoring and SaaS solutions. The role sits at the heart of the post‑sale journey, acting as a trusted advisor who aligns client goals with Meltwater's offerings and drives long‑term partnership value. On a daily basis you will work hand‑in‑hand with internal groups, sales, product, marketing and services, to tailor account plans that match each client's business case. You will execute those plans on schedule, build joint impact roadmaps for top accounts, and keep customers informed about new features. Monitoring product adoption, you will suggest adjustments, flag renewal risks, and collaborate on retention strategies. The position also involves spotting upsell and expansion chances, supporting Account Executives, and delivering regular business reviews that promote transparency and mutual success. Acting as the main voice of the customer, you will channel feedback to improve product and service delivery. The ideal candidate holds at least a bachelor's degree and brings 7‑10 + years of experience in fields such as management consulting, customer success, account management or business development. You must have a proven track record handling complex, multi‑division and multi‑geography portfolios and be comfortable partnering with cross‑functional teams. Experience in media monitoring, SaaS, PR or marketing is essential, while project‑management background is a plus. Strong written and spoken English and German are required, and you must be eligible to work in the country of hire. The role follows a hybrid schedule with one office day per month. Meltwater offers a supportive environment that encourages mentorship, skill growth and inclusive leadership. Benefits include 26 days of paid leave plus a birthday day off, statutory health insurance, a 30 % employer contribution to a pension plan, and a CalmApp subscription for you and your family. The position is based at the Berlin office on Brückenstraße 6, and the company promotes a flexible hybrid work style, family‑leave programs and continuous professional development within a diverse, global team of over 2,200 employees. What the role asks for: - Bachelor's degree or higher (preferred) - 7‑10 + years experience in client‑facing roles - Experience managing complex, multi‑geographical portfolios - Proven collaboration with sales, product, marketing and services - Background in media monitoring, SaaS, PR or marketing - Project‑management experience (nice‑to‑have) - Fluent English and German (written and spoken) - Ability to work legally in the country of hire - Hybrid work schedule: one office day per month