Teamlead Customer Support & Sales (m/w/d)

Kurz zusammengefasst

The Teamlead Customer Support & Sales at eRecht24 GmbH & Co. KG will head a hybrid group of support agents and sales consultants, delivering quick, legally‑accurate answers to customers while spotting upsell chances. You will coach the team, track performance metrics, and work closely with product, marketing and legal units to keep the customer journey aligned with the company's compliance solutions. Day‑to‑day duties include supervising daily support and sales activities, refining service processes, and feeding insights back to product development. The role sits in a fast‑growing legal‑tech environment where you can directly influence product evolution and help protect thousands of online businesses. The position requires at least three years of SaaS customer‑support or sales‑leadership experience, strong analytical abilities, fluency in German and English, and solid knowledge of German e‑commerce and data‑protection law. What the role asks for: - Minimum three years SaaS support or sales leadership experience - Fluency in German (native) and English (professional) - Strong analytical skills - Solid understanding of German e‑commerce and data‑protection law