IT Onsite Support Specialist

Kurz zusammengefasst

ICEYE in Berlin is seeking an IT Onsite Support Specialist to be the primary contact for employee tech needs. The role involves provisioning hardware, installing software, troubleshooting networks and resolving incidents in both office and laboratory settings, while collaborating with engineers and data scientists in a fast‑growing satellite‑imaging company. Day‑to‑day duties include supporting Windows, macOS and Linux desktops, managing Active Directory, VPN and VOIP services, and diagnosing complex connectivity or peripheral problems on site. The specialist must communicate clearly in English, document solutions in ticketing tools such as ServiceNow or Jira, and maintain a strong customer‑service orientation. What the role asks for: - Minimum 3 years desktop support experience (Windows/macOS/Linux) - Strong knowledge of Active Directory, VPN and VOIP systems - Excellent English communication skills - Experience with ServiceNow or Jira ticketing tools - German language proficiency (nice‑to‑have)