Field Service Engineer- Passau

Kurz zusammengefasst

The position of Field Service Engineer in Passau is offered by NCR Voyix, a provider of point‑of‑sale, self‑service checkout, server and back‑office equipment, as well as handheld terminals and related peripherals. The role focuses on installing, maintaining and repairing this equipment across an assigned territory, ensuring customers' operations run smoothly and satisfaction remains high. Engineers may also be called upon to work outside their core area for projects, to cover colleagues, or during peak demand periods. On a typical day the engineer will install new hardware or upgrade existing units according to the Statement of Work, prepare sites by laying cable, staging and testing equipment, and perform modular swaps or unit replacements as needed. Ongoing responsibilities include diagnosing faults, repairing or replacing components, and carrying out scheduled preventative maintenance on all supported products. The engineer must own each incident until it meets the agreed Service Level Agreement, escalating only when appropriate, and keep detailed records of parts inventory, call activity, expenses and customer asset data for billing purposes. Travel is frequent and may involve lifting items up to 25 kg, working at height with ladders or MEWPs, and adhering to a shift pattern that can include evenings, weekends, night shifts and on‑call duties. The role requires a clean driving licence and at least a high‑school diploma or equivalent, together with solid computer literacy, comfortable navigating Windows OS and using Microsoft Office. Candidates need proven experience in PC hardware maintenance and support, including desktops, servers, peripherals, routers, switches and hubs, and must demonstrate strong mechanical and electrical aptitude. Good problem‑solving abilities, the capacity to learn quickly, and the resilience to work under pressure and meet deadlines are essential. Interpersonal skills are critical for building customer relationships and representing NCR Voyix positively. The engineer must also be able to work a flexible schedule that may involve nights, weekends, overtime, flex shifts and on‑call periods. While the core qualifications are mandatory, the posting notes that training and certification for work at height (e.g., ladders, MEWP) may be required, indicating a preference for candidates who can obtain or already hold such credentials. The role offers exposure to a variety of cutting‑edge retail technologies, the chance to travel within the region, and the opportunity to contribute directly to key performance indicators that drive customer satisfaction and operational excellence. What the role asks for: - Clean Driving License - High School Diploma or equivalent - Experience in PC hardware maintenance and support - Mechanical/electrical aptitude - Ability to work flexible schedule including nights and weekends - Basic Windows OS and Microsoft Office skills - Experience with routers, switches and network hubs - Nice‑to‑have: certification for work at height (ladders/MEWP)