Staff Product Engineer

Kurz zusammengefasst

Fin is the AI‑driven customer‑experience platform behind Fin Agent, now part of Salesforce. The company delivers an always‑on AI Customer Agent that handles service, sales and e‑commerce interactions across every channel, and integrates natively with the Intercom help desk. As a Staff Product Engineer you will join a fast‑growing team that builds both back‑end and front‑end systems for this SaaS product, working side‑by‑side with designers, product managers, researchers and data analysts while helping shape technical strategy alongside the Engineering Manager. Your day‑to‑day will involve contributing to the overall technical architecture as the platform scales to serve an expanding customer base. You will balance agility with scalability and availability, using continuous deployment and feature‑flagging to release incremental updates. The role spans the full software development lifecycle, from ideation and prototyping through design and implementation, mixing hands‑on coding with lead and architecture responsibilities. You will also leverage AI‑powered developer tools, mentor and coach other engineers, participate in hiring, and raise standards for performance, reliability and operational excellence. To succeed, you must have a track record of building an impactful SaaS product that is used worldwide, and you should be able to demonstrate significant, measurable impact on the product or the teams you've worked with. Deep expertise in a high‑level programming language such as Ruby, Python or Perl is required, along with solid experience designing and operating distributed systems. You need at least two years of experience serving as the primary technical leader for a team, and you must have a history of close collaboration with product teams and designers, delivering clear value to customers or users. The position offers a hybrid work model, requiring three days a week in the office to maintain strong collaboration and culture, while still providing flexibility for remote work. Fin promotes a radically open and inclusive environment, focusing on safe, cohesive teamwork without engaging in divisive social or political topics. Employees benefit from Salesforce's comprehensive health, family, time‑off and financial programs, with compensation determined by location, level and experience, and potential eligibility for incentives, equity and other benefits. What the role asks for: - Built an impactful SaaS product used globally - Demonstrated significant product or team impact - Deep knowledge of a high‑level language (Ruby, Python, Perl) - Experience with distributed systems - 2+ years as primary technical leader for a team - Experience collaborating with product teams and designers delivering value