Reservations Agent - Remote (Maternity Cover) (m/f/d)

Kurz zusammengefasst

NUMA Group GmbH is seeking a Remote Reservations Agent on a maternity‑cover basis. The role supports the company's Barcelona and German properties by handling inbound booking requests, confirming reservations, and liaising with the operations team to deliver smooth guest experiences. You will respond to enquiries in English, use reservation platforms such as OPERA and Sabre, and meet daily response‑time targets while working independently from home. Strong customer‑service skills are essential. The temporary contract provides flexibility and the chance to contribute to a high‑visibility service function during a critical staffing period. What the role asks for: - Excellent written and spoken English - Minimum two years hospitality reservations or call‑center experience - Proficiency with OPERA reservation system - Proficiency with Sabre reservation system - Ability to work independently (nice‑to‑have) - Meet daily response‑time targets (nice‑to‑have)