Senior Subscription Manager

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PTC, a global software company that connects the physical and digital worlds, is seeking a Senior Subscription Manager. The role will own a portfolio of customer subscriptions and steer the full commercial lifecycle, from renewal planning through to quote‑to‑booking readiness, acting as a trusted advisor to both customers and internal account teams. On a daily basis the Senior Subscription Manager will manage the assigned subscription portfolio, develop and keep up‑to‑date commercial roadmaps, and provide guidance on contract structure, pricing, product configuration and policy requirements. The person will spot renewal risk, downgrade signals and growth opportunities early, recommend the right commercial actions, and maintain accurate, decision‑ready forecasts. Coordination with cross‑functional groups, including Sales, Customer Success, Operations, Finance, Legal, Compliance and Product, is essential to move deals forward, reduce surprises and improve predictability. The role also supports strategic initiatives, shares best practices and contributes to continuous improvement of subscription management processes. The position requires a bachelor's degree or equivalent experience, preferably in Business, Management, Technology, Engineering or a related field. Candidates must have at least five years of experience in subscription management, renewals, customer success, commercial operations, sales, licensing or a similar area, with a proven track record of handling complex renewals and commercial negotiations. Experience in enterprise software, SaaS, PLM, CAD or other technology industries is expected, as is familiarity with CRM and forecasting tools such as Salesforce. The role also calls for the ability to work independently across international and cross‑functional teams and to manage recurring revenue, customer retention and forecasting activities. Preferred, but not mandatory, skills include experience with direct‑customer business models and strategic accounts, as well as strong learning agility, intellectual curiosity and a proactive approach to mastering PTC's products, policies and tools. The successful candidate will demonstrate PTC's core values, customer focus, accountability, collaboration, integrity and inclusive behavior, while thriving in a fast‑paced, ambiguous environment. PTC offers a collaborative global team of nearly 7,000 employees, a culture that encourages learning and growth, and the chance to influence commercial outcomes for a leading technology provider. The role is based within PTC's international operations, providing exposure to a diverse set of stakeholders and the opportunity to shape subscription management practices at scale. What the role asks for: - Bachelor's degree or equivalent professional experience - Minimum 5 years subscription management or related experience - Experience in enterprise software, SaaS, PLM or CAD industries - Familiarity with Salesforce or similar CRM/forecasting system - Proven track record of managing complex renewals and negotiations - Ability to work independently across international, cross‑functional teams - Experience with direct‑customer business models (nice‑to‑have) - Strong learning agility and intellectual curiosity (nice‑to‑have)