Technical Account Manager - Senior Care (m/f/d)

Kurz zusammengefasst

As a Technical Account Manager - Senior Care at voize, you will act as the main technical contact for senior-care clients in Berlin. Your role involves managing the onboarding process, integrating voize's voice-AI platform, and continuously monitoring performance to ensure smooth operation in care facilities. You will work closely with product, engineering, and support teams to resolve issues, provide custom configuration advice, and conduct regular health checks and training sessions for staff. Your main responsibilities include troubleshooting technical issues, delivering custom configuration advice, and conducting regular health checks and training sessions. You will need at least 5 years of experience in SaaS or health-tech account management, strong knowledge of senior-care workflows, and expertise in API integrations, cloud infrastructure, and data-privacy compliance (GDPR). Excellent communication skills in both German and English are essential, along with a consultative mindset and the ability to translate technical concepts into actionable solutions. The role is based in Berlin, offering the opportunity to work in a fast-growing, mission-focused startup environment. You will have the chance to shape cutting-edge AI-driven communication tools that improve the quality of life for seniors. What the role asks for: - 5 years of experience in SaaS or health-tech account management - Strong knowledge of senior-care workflows - Proven expertise in API integrations - Proven expertise in cloud infrastructure - Proven expertise in data-privacy compliance (GDPR) - Excellent communication skills in German - Excellent communication skills in English - Consultative mindset - Ability to translate technical concepts into actionable solutions